Shipping Guidelines

package handling

For oversized items like TVs, loudspeakers, etc., the shipping fee will be determined by calculating the volumetric weight multiplied by $8, which is (L x W x H / 166) x $8. This fee is specifically applicable to AIR FREIGHT.
Not all packages received at Last Mile Global’s facility will necessarily be shipped to Ghana. Should a package be flagged, additional information will be required from the customer to proceed with shipment to Ghana.
The shipping weight assessed at our facility precedes the weight provided by the US store.
All packages undergo inspection and reweighing; weights are rounded up to the nearest whole number. For instance, 2.4 kg will be rounded up to 3 kg.
Shipping invoices are sent within 24 to 48 hours following package receipt.
All shipping, delivery, and optional fees must be paid online before package shipment to Ghana.
Packages are shipped every Thursday.

Fragile items are not covered by the complimentary cargo insurance provided by Last Mile Global.
An optional crating fee is charged for fragile items such as TVs, glass furniture, wine, etc.
A crate is a protective wooden enclosure designed to safeguard fragile items during transportation.
Our crating fee includes complimentary cargo insurance against theft, loss, or damage. It also guarantees a free refund or replacement of fragile items if damaged during transit.
Last Mile Global will inform customers via email or phone if a fragile item received at the US facility requires crating.
While crating fragile items is optional, Last Mile Global cannot be held responsible for damages incurred during transit if an item is not crated.
The initial shipping and crating fee is non-refundable.
To qualify for the complimentary cargo insurance for fragile items, customers must pay for crating.